Seller and Shipping Origin

This website is operated by Automaster Technology - F.Z.E, a business registered in the United Arab Emirates.

Our products are fulfilled and shipped internationally from our authorized warehouse, manufacturing or fulfillment facility in China. Receiving a parcel with a Chinese shipping origin is therefore normal and does not change the identity of the seller.

Order Processing

Most orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays may be processed on the next business day.

High-value or unusual orders may require additional identity, address or payment verification before dispatch. We may contact the customer by email, telephone or WhatsApp to confirm order details.

• Payment must be successfully confirmed before dispatch.
• The delivery address must be complete and accurate.
• Some products may require compatibility confirmation.
• Tracking information is provided after shipment.

Delivery Methods and Estimated Times

We normally use DHL, UPS, FedEx or another trackable international carrier depending on the destination, product type and available shipping route.

Estimated international delivery

• Express delivery: approximately 5–10 business days.
• Standard international delivery: approximately 7–15 business days.
• Remote destinations may require additional delivery time.

Delivery estimates begin after dispatch and are not guaranteed. Customs inspections, public holidays, severe weather, carrier delays, incomplete addresses or local delivery conditions may extend the delivery time.

Customs Duties, Taxes and Import Requirements

International orders may be subject to customs duties, import taxes, VAT, brokerage charges or other government fees in the destination country.

Unless the checkout page or commercial invoice expressly states otherwise, these charges are the responsibility of the recipient and are not included in the product price.

• Customers are responsible for providing accurate customs information.
• Customers must cooperate with local customs and the delivery carrier.
• Government duties and taxes already paid are generally non-refundable.
• Customs clearance times are outside our direct control.

If a parcel is refused, abandoned or returned because the customer does not pay import charges or provide required clearance information, actual outbound shipping, return shipping, customs and handling costs may be deducted from any eligible refund, where permitted by law.

Return Eligibility

Customers may request a return within 14 calendar days after confirmed delivery. A return must be approved before the product is sent back.

To qualify for a standard return, the product must be:

• Unused, undamaged and in resalable condition.
• Returned with the original packaging and accessories.
• Returned with serial number and security labels intact.
• Not registered, bound, activated or licensed to an account.
• Accompanied by the order number and approved return authorization.

Products that may not be returnable

Subject to applicable mandatory consumer rights, the following items may not be eligible for change-of-mind returns:

• Activated software, licenses, subscriptions or digital access.
• Dongles or devices whose software authorization has been activated.
• Products registered, bound or customized for the customer.
• Downloadable products after download or access has begun.
• Products damaged through misuse, incorrect connection or modification.
• Products with removed or altered serial number and security labels.

Incorrect, Damaged or Defective Products

Please inspect the package and product as soon as it arrives. If the order is incorrect, damaged in transit or appears defective, contact us within 7 calendar days after delivery.

Please provide:

• Your order number.
• Photos of the outer package and shipping label.
• Photos or video showing the product and reported issue.
• The product serial number.
• A clear description of the problem.

We may first provide remote technical support or troubleshooting. If the product is confirmed to be incorrect, damaged or defective, we may offer repair, replacement, return shipping assistance or a refund, depending on the circumstances and applicable law.

A product is not considered defective solely because it does not support a vehicle, ECU or function that was not confirmed as compatible before purchase.

Return Shipping Costs and Customs Clearance

• Unless otherwise agreed by us in writing or required by applicable law, all return shipping costs, customs duties, import taxes, customs clearance fees, brokerage charges and other related expenses must be paid by the customer.
• The customer is responsible for ensuring that the returned parcel can be successfully cleared through customs and delivered to our approved return address.
• The customer must either pay all customs duties, taxes and clearance charges in advance, or return the parcel using a DDP (Delivered Duty Paid) shipping service with duties, taxes and customs clearance fees prepaid.
• We will not be responsible for paying customs duties, import taxes, clearance fees or brokerage charges for returned parcels.
• If any customs duties, taxes, clearance fees or other charges are billed to us, these amounts may be deducted from the eligible refund, where permitted by law.
• The customer is responsible for selecting a trackable shipping service and ensuring that the returned parcel is safely delivered to the approved return address.
• Original shipping charges are non-refundable unless otherwise required by applicable law.
• We are not responsible for returned parcels that are lost, damaged, delayed, refused by customs, abandoned or sent to an unauthorized address.

Refund Processing Time

Refunds will only be processed after the returned parcel has been received at our approved return address and inspected.

If the return is approved, we will issue the refund to the original payment method within 5 business days after receiving the returned parcel. The customer's bank, card issuer or payment provider may require additional time to display the refund in the customer's account.

Order Cancellations and Address Changes

A cancellation or address change may be requested before an order has been dispatched. We cannot guarantee that a request can be completed after packing or shipping has begun.

After dispatch, the order cannot normally be cancelled and must be handled under the return procedure. Additional carrier charges caused by an incorrect address may be charged to the customer.

Lost, Delayed or Unclaimed Parcels

If tracking has not updated for an unusual period, please contact us so we can request an investigation with the carrier.

A parcel is not considered lost while it is still moving through the carrier network, awaiting customs clearance or available for redelivery or collection.

Customers are responsible for collecting parcels held at a local depot and responding to carrier or customs requests. If a parcel is returned because it was unclaimed, refused or could not be delivered due to incorrect information, additional shipping costs may apply.

Contact Us Before Opening a Payment Dispute

We encourage customers to contact our support team first if there is a delivery, compatibility, product or payment issue. Most problems can be resolved more quickly through direct communication.

Please include your order number, customer name and a clear description of the issue.

Mandatory Consumer Rights

Nothing in this policy excludes or limits consumer rights that cannot legally be excluded under applicable law. Where a mandatory local consumer protection rule provides greater rights than this policy, that mandatory rule will apply.