This policy explains how AutoEcuMaster processes, ships, delivers, returns and refunds orders placed through our website.
Last updated: July 29, 2026Choose FedEx / DHL Express with customer-managed customs clearance, or tax-included door-to-door delivery with customs clearance handled for you.
Most orders are prepared within 1–3 business days after payment confirmation and any necessary order verification.
Eligible unused and unactivated products may be submitted for a return request within 14 calendar days after delivery.
This website is operated by Automaster Technology - F.Z.E, a business registered in the United Arab Emirates.
Our products are fulfilled and shipped internationally from our authorized warehouse, manufacturing or fulfillment facility in China. Receiving a parcel with a Chinese shipping origin is therefore normal and does not change the identity of the seller.
The payment may be processed by our UAE-registered business, while the physical product is packed and dispatched from China.
Most orders are processed within 1–3 business days after payment has been confirmed. Orders placed on weekends or public holidays may be processed on the next business day.
High-value or unusual orders may require additional identity, address or payment verification before dispatch. We may contact the customer by email, telephone or WhatsApp to confirm order details.
Payment and order information are recorded.
Payment, address and product details are reviewed.
The product is checked, recorded and securely packed.
A tracking number is sent to the customer.
Customers may select one of the following delivery services at checkout, subject to availability for the destination country, product type and current shipping route.
The customer is responsible for providing a complete address and reachable telephone number, monitoring available tracking updates, answering carrier calls and arranging redelivery or local collection when required.
The customs responsibility depends on the delivery option selected and confirmed at checkout.
The recipient is responsible for completing customs clearance and paying any import duties, VAT, brokerage charges, customs fees or local taxes assessed by the destination country.
Customs clearance and applicable import taxes are included in this service, and the customer does not normally need to complete customs formalities personally. The customer must still provide accurate recipient information and cooperate if identity, address or delivery confirmation is requested.
For express orders, if a parcel is refused, abandoned or returned because the customer does not pay import charges or provide required clearance information, actual outbound shipping, return shipping, customs and handling costs may be deducted from any eligible refund, where permitted by law.
Customers may request a return within 14 calendar days after confirmed delivery. A return must be approved before the product is sent back.
To qualify for a standard return, the product must be:
Please contact us first. The approved return address may be different from our company registration address or original shipping address. Unauthorized returns may be refused or delayed.
Subject to applicable mandatory consumer rights, the following items may not be eligible for change-of-mind returns:
Please inspect the package and product as soon as it arrives. If the order is incorrect, damaged in transit or appears defective, contact us within 7 calendar days after delivery.
Please provide:
We may first provide remote technical support or troubleshooting. If the product is confirmed to be incorrect, damaged or defective, we may offer repair, replacement, return shipping assistance or a refund, depending on the circumstances and applicable law.
A product is not considered defective solely because it does not support a vehicle, ECU or function that was not confirmed as compatible before purchase.
Refunds will only be processed after the returned parcel has been received at our approved return address and inspected.
If the return is approved, we will issue the refund to the original payment method within 5 business days after receiving the returned parcel. The customer's bank, card issuer or payment provider may require additional time to display the refund in the customer's account.
A cancellation or address change may be requested before an order has been dispatched. We cannot guarantee that a request can be completed after packing or shipping has begun.
After dispatch, the order cannot normally be cancelled and must be handled under the return procedure. Additional carrier charges caused by an incorrect address may be charged to the customer.
If tracking has not updated for an unusual period, please contact us so we can request an investigation with the carrier.
A parcel is not considered lost while it is still moving through the carrier network, awaiting customs clearance or available for redelivery or collection.
Customers are responsible for collecting parcels held at a local depot and responding to carrier or customs requests. If a parcel is returned because it was unclaimed, refused or could not be delivered due to incorrect information, additional shipping costs may apply.
We encourage customers to contact our support team first if there is a delivery, compatibility, product or payment issue. Most problems can be resolved more quickly through direct communication.
Please include your order number, customer name and a clear description of the issue.
We normally reply within 1–2 business days. Technical cases may require additional investigation.
Nothing in this policy excludes or limits consumer rights that cannot legally be excluded under applicable law. Where a mandatory local consumer protection rule provides greater rights than this policy, that mandatory rule will apply.
