Shipping Origin

This website is operated by Automaster Technology - F.Z.E, a business registered in the United Arab Emirates.

Products are normally packed and dispatched from our authorized warehouse, manufacturing or fulfillment facility in China or Vietnam.

Order Processing

Most orders are prepared within 1–3 business days after payment has been confirmed. Orders placed during weekends or public holidays may be processed on the following business day.

High-value or unusual orders may require additional payment, identity, address or compatibility verification before shipment.

Estimated Delivery Times

• Express international delivery: approximately 5–10 business days.
• Standard international delivery: approximately 7–15 business days.
• Remote locations may require additional delivery time.

Delivery times are estimates and begin after dispatch. Customs inspections, public holidays, severe weather, carrier delays or local delivery conditions may extend the delivery period.

Tracking Information

A tracking number will normally be provided after the parcel has been dispatched. Tracking information may require 24–72 hours to become active in the carrier’s system.

Customers are responsible for monitoring the tracking status, answering carrier calls and arranging redelivery or local collection when required.

Customs Duties and Import Taxes

International shipments may be subject to customs duties, VAT, import taxes, brokerage charges or local clearance fees.

Unless expressly stated otherwise at checkout, these charges are not included in the product price and must be paid by the recipient.

Customers must cooperate with the carrier and local customs authorities and provide any documents or information required for customs clearance.

Failed or Unclaimed Deliveries

Customers must provide an accurate recipient name, telephone number, postal code and delivery address.

If a parcel cannot be delivered because of an incorrect address, unanswered calls, unpaid import charges, refusal or failure to collect the parcel, additional shipping, return or customs costs may be charged to the customer.

Lost or Delayed Parcels

If tracking has not updated for an unusual period, please contact us so that we can request an investigation from the shipping carrier.

A parcel is not considered lost while it is still in transit, awaiting customs clearance, available for redelivery or waiting for collection.

Returns

Return requirements, return shipping costs, customs-clearance responsibilities and refund processing are explained in our Delivery & Returns Policy .